Select your items and add them to your shopping cart.  Click "check out" in the Basket on the right.  Next, you can choose to either register, use your pre-registered name and password, or skip registration and continue to order.  If you have not registered, after you have entered your shipping address, the invoice will appear, choose a shipping method at the bottom (1st class or Parcel post).  The total to pay will appear on the invoice.

We accept most debit/credit cards, including Visa and MasterCard.  We also accept payments via PayPal. All transactions are in pounds sterling.  If you'd like to pay by cheque, please select the pay by cheque payment option and send your cheque along with a printout of your order to:

Address:
Dogs Etc Limited
March House
Lime Grove
West Clandon
Surrey
GU4 7UH

Goods paid for by cheque will be despatched on receipt of cleared funds. 

 Please select the pay by cheque payment option and send your cheque (made out to Dogs Etc Limited) along with a printout of your order to:

Address:
Dogs Etc Limited
March House
Lime Grove
West Clandon
Surrey
GU4 7UH

Goods paid for by cheque will be despatched on receipt of cleared funds.

The best way to avoid having to re enter information is to register as a customer with us. We have a policy not to send out a lot of promotional e-mails so registering has the great advantage of being able to deal with Pending orders easily.

“Pending” mean that although we have received your order details, the payment has not been received. This generally happens when either the bank or credit card company have chosen to decline the transaction or if the webpage "times-out" while using one of our payment gateways (Paypal or Barclaycard).

If you are a registered customer please log into your account.

• Click on My Account (found at the top right-hand corner of the page).
• Go to My Orders and click on the Pending order.
• Click the Add Items to Basket button and all of the products will be added back into your basket.
• Continue to checkout and pay for the goods.
• A new order number will be created and the status should be listed as New.
• Please note:  If you do not re-order in 48 hours we will cancel the pending order.

If you have not registered as a customer you will need to manually re enter your order.  Non registered customer pending orders will be cancelled within 24 hours.

All orders are despatched within 1-2 working days.

If you are in the UK and have chosen

• 1^st class your order should arrive the next day after being despatched.
• parcel post the order may take from 3-7 days.

International airmail orders may take up to 7-10 days.

Unfortunately we cannot guarantee delivery times; this depends on your local postal service.

Yes, we deliver to the UK and continental Europe.  Click on ‘Check Out’ and once you have entered your shipping address, the shipping total will appear to the right of the "payment options" screen.
If you are outside the UK and want to secure your own shipping please contact us to discuss.

All orders are processed in pound sterling, please use the currency converter tool to get the updated daily equivalent in the alternate currencies.  This is only a guideline, for more accurate information please check with the bank where your funds are held.  There may be additional bank fees of which we are not aware.

We require your email address so that we can email you an order confirmation.  We do not phone you unless there is an immediate need to discuss your order.  We never give your contact information to anybody, for anything.

Yes, unless you unsubscribe from this service at a later date by clicking on the 'unsubscribe' tab on promotional material. 

We understand that marketing e-mails can be annoying so it is our policy to limit sales offers to less than once a month.

Email us requesting a new password and one will be emailed back to you.

If you have any queries relating to your order or our website you can contact us on 07812 494323 between 9.30am and 6.30pm Monday to Friday or email info@dogsetcltd.co.uk.  We will try and reply within 24 hours.

Unfortunately, we do not offer a printed catalogue at this time.  Feel free to contact us if you need any other product information.